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Meaning

The term "ombudsman" refers to a person who is appointed to investigate complaints made by individuals against an organization or institution, especially government agencies. This person acts as a mediator who helps resolve disputes, ensuring that the voices of the people are heard and their grievances addressed fairly. Essentially, an ombudsman serves to promote fairness, transparency, and accountability within various institutions.

Synonyms

Antonyms

Etymology

The word "ombudsman" has its origins in Swedish, where "ombud" means "representative" or "agent." The suffix "-sman" signifies a person associated with a particular role or occupation. The term was first used in the early 20th century, and over time, it has been adopted in various countries to designate this important role of supervision and advocacy.

Examples

  1. The ombudsman handled complaints from citizens about government services efficiently and effectively.
  2. After exhausting all other channels, Sarah decided to approach the ombudsman to resolve her dispute with the utility company.
  3. The university appointed an ombudsman to address students' concerns regarding discrimination and unfair treatment on campus.